FREQUENTLY ASKED QUESTIONS

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Can I track my order?

Yes! When we dispatch your order for delivery you will receive a unique tracking number by email. Once you have this tracking number you can check the current status of your shipment.

How long will my order take to arrive?

We aim to dispatch all standard orders within 2 business days. We ship with Australia Post, arrival time is based on your location and the Parcel Post delivery times. Australia Post have provided the shipping estimates below, to give you an idea of when you should expect your order.

  • Victorian deliveries - Aim for Parcel Post items to arrive in 2 to 5 business days.
  • Interstate metro deliveries - Aim for Parcel Post items to arrive in 3 to 6 business days.
  • Interstate regional deliveries – Aim for Parcel Post items to arrive in 3 to 11 business days

What about refunds & returns?

We cannot accept returns given the fragile nature of our products. Follow the link to our shipping & returns page for more information.

My item has arrived damaged, what do I do?

Oopsy Daisy! Sometimes these things happen. This matters to us, so please email us within 48 hours of receiving your order at hello@roundform.com.au with photos and your order number. We will get back to you as soon as possible.

How do I maintain the condition of my item?

We are all about product care and we have made it easy for you! Follow the link to our product care page with everything you need to know to keep your item looking beautiful!

Am I able to purchase a gift card/ voucher online?

Yes, we've made it easy for you find the perfect gift for someone special.

Simply search Gift Cards on our website and follow the prompts.

Can I change or cancel my order once I have placed it?

If you decide to change or cancel your order please email us at hello@roundform.com.au straight away and we will try our best to amend your order. If there is a price difference owing, we will need to take payment before we can change the item on your order.
Please note: If your order has been dispatched, we are unable to change or cancel the order.

What happens if I order more than one item including a pre-order item?

If you order multiple items that include a pre order item, we will ship your entire order once the items on preorder are in stock. This way you save on shipping costs!